Always helpful
Received email from Verizon thanking me for new add to my account. Come to find out I NEVER authorized the new phone!! Well after involving the police for fraudulent activity on my account they tell me that they want police reports and they have to make contact with everyone involved and so on and so forth. Excuse me! But it's not my job to fix your screw up!! You want the info and reports you pay for Them! As this has been going on since Friday May 13th 2016 after speaking with 3 different managers and the fraud department. I again get forward to somebody else who doesn't know how this happened.. To top it off the story changed multiple times as to what could of happened from these workers of yours. Yes the phone has been suspended but after telling you to do it I ended up having to do it from my end!! As for those charges they are still on my account... Trying to speak with a District Manager is not happening. Very unprofessional and it feels like everyone there is covering for someone else!!
Very helpful, not pushy, able to get help as soon as I entered the store.
Didn't know what he was doing
Very helpful and patient staff
Verizon Authorized Retailer Victra is a US Store based in Kearney, Nebraska. Verizon Authorized Retailer Victra is located at 1325 2nd Ave, Kearney, NE 68847, USA.
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